Introduction
Welcome to Alterationspecialists.com. This website is owned and operated by Alts (also referred to as “Alteration Specialists” or “Company”). By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as ‘User Agreement’), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section below for more information).
This agreement is in effect as of Mar 16, 2015.
We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.
Responsible Use and Conduct
By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.
Wherein, you understand that:
a. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.
b. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.
c. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.
d. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.
e. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.
f. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.
g. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:
i. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
ii. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
Iii. Contains any type of unauthorized or unsolicited advertising;
Iiii. Impersonates any person or entity, including any Alterationspecialists.com employees or representatives.
We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.
h. We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn’t violate or infringe on any 3rd party copyrights or trademarks, becomes the property of Alterationspecialists.com, and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources. All information provided as part of our registration process is covered by our privacy policy.
i. You agree to indemnify and hold harmless Alterationspecialists.com and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.
Your privacy is very important to us, which is why we’ve created a separate Privacy Policy in order to explain in detail how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of this User Agreement. To read our privacy policy in its entirety, click here.
Limitation of Warranties
By using our website, you understand and agree that all Resources we provide are “as is” and “as available”. This means that we do not represent or warrant to you that:
i) the use of our Resources will meet your needs or requirements.
ii) the use of our Resources will be uninterrupted, timely, secure or free from errors.
iii) the information obtained by using our Resources will be accurate or reliable, and
iv) any defects in the operation or functionality of any Resources we provide will be repaired or corrected.
Furthermore, you understand and agree that:
v) any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
vi) no information or advice, whether expressed, implied, oral or written, obtained by you from Alterationspecialists.com or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.
In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Alterationspecialists.com will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.
Refunds & Cancellations
We’re confident that you will be thrilled with your alterations. We understand, however, that sometimes an alteration may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to refunds, returns, and subsequent alterations to correct original alterations.
Because each garment is subjectively tailored, we do not offer any refunds, exchanges or returns for any alterations that have been performed by Alteration Specialists regardless of the client’s level of satisfaction. Refunds and cancelations are only permitted for an order (with the exception of rush orders) within 24 hours of placing an order and/or providing payment details to Alteration Specialists (“initial meeting”). If a refund or cancelation is requested after 24 hours of the initial meeting with Alteration Specialists, it is at the sole discretion of Alteration Specialists to refund or cancel the order but the service fee will not be refunded under any circumstance. In the event that any alterations or modifications were made by Alteration Specialists to the garment(s) following the initial meeting, the client waives all current and future claims towards the Company for such changes or potential damage, if any. The client agrees that under no circumstance will the Company be required to reimburse client for any garment(s) or replace such garment(s) that the client deems to be damaged by Alteration Specialists, even if said client deems the garment(s) to be damaged beyond repair. By voluntarily providing payment details to the Company, the client agrees to all terms and conditions set forth, herein, which includes but is not limited to, that that the client explicitly understands that once an order is placed, that work on the garment(s) generally commences shortly thereafter, expenses are incurred by the Company as part of its operations and quality of work is subjective.
When Alteration Specialists and a customer commence a business relationship (at the time of the initial sale when payment information is provided to Alteration Specialists) whereby Alteration Specialists performs an alteration and/or a tailoring service in exchange for payment, the customer clearly understands that there is a risk associated with tailoring a garment, since tailoring a garment involves subjective work and there is no objective way to measure the quality and satisfaction related to an alteration, from start to finish. The customer understands that Alteration Specialists may alter and/or tailor a garment such that the customer could be unhappy with the final result for a variety of reasons, including but not limited to: the resulting garment (following an alteration) is deemed unalterable, damaged or unfixable. In any of these aforementioned events, Alteration Specialists will not provide a refund or exchange under any circumstance. In the event that a garment is deemed unalterable, defective or damaged by a customer following Alteration Specialists’ work on a garment, Alteration Specialists will not provide a refund or exchange and will not replace the garment or compensate the customer for the replacement cost or re-sale value of the garment. However, in the event of an unfavorable situation, the Company will make best faith efforts (at its sole discretion) to try to remedy it. If you are unhappy for any reason, we are 100% committed to working with you to achieve a solution.
After six months from the date of transaction, we will no longer discuss or provide any potential remedies for issues related to a transaction. Additionally, any remedy or resolution that was offered will expire.
Our expected timeline for completing alterations from start to finish is 1 to 2 weeks depending on our current volume. While we do our best to meet this expected timeframe, timing is subject to change (without notice) based on a range of factors that are sometimes outside of our control. Even if there is a material delay in the timeframe with respect to a client alteration, refunds and/or cancelations are not permitted under any circumstance. Alteration Specialists (at its sole discretion) will make best faith efforts to remedy any unfavorable situations and make things right.
Alterations Guarantee
We will guarantee our work at Alteration Specialists, at any location, up until 30 days of the pickup date (of your garments) indicated on your receipt. This means we will be only responsible for fixing any rips, holes, tears, and mistakes solely caused by work that was done on your garment by a member of our staff. The company will not be responsible for wear and tear of the actual garment that does not relate to the specific alteration performed by Alteration Specialists.
After 30 days, the client will be responsible for his or her respective garment(s) and will be held fully responsible for any purported issues. Alteration Specialists reserves the right (at its sole discretion) to make best faith efforts to remedy the situation after the 30-day period, provided that the client notifies us in writing that he/she would like us to take a look at the garment(s) to see if there is a potential solution.
In some cases, your garment(s) will require additional alterations that were not initially discussed during your first fitting. In the event that this happens, we will communicate with you prior to starting the alterations and propose the inclusion of supplementary modifications which will be accompanied by an additional fee for that alteration. This is intended to ensure that we attain the desired aesthetic and fit of the garment(s).
Measurements
By using Alteration Specialists to obtain body or garment measurements, the client explicitly agrees that Alteration Specialists does not assume any liability for said measurements in any capacity including but not limited to the resulting fit or garment quality from using such measurements, as different companies translate and interpret measurements differently. The client further understands that Alteration Specialists does not make any representations regarding the quality or accuracy of its measurements nor does it assume any responsibility or liability for said measurements should the measurements be used to create any garment, alter any garment and/or purchase any garment (custom or not custom) from a third party company.
Payments
Alteration Specialists only takes credit card and debit card payments for retail transactions. If you would like to pay by cash, check or an alternative option, it must be approved in advance of your pick up date and at the sole discretion of the company.
Service Fee
By entering into a business relationship with Alteration Specialists, you agree to our “Service Fee,” which will be applied to all transactions for tailoring and alterations at all of our studios. This Service Fee applies a 10 percent service charge to the total bill for each client transaction. The Service Fee helps the Company employ industry-leading tailors and ensures that clients receive best-in-class tailoring services. We are a no tipping company and as such, tipping is prohibited. Our service fee ensures that our tailors are well compensated and receive industry-leading opportunities in the tailoring industry. Please note that we are not required by New York State to charge sales tax and as such, we do not collect sales tax from our customers.
Wear and Tear
Upon receiving your tailored garments, it is your sole responsibility to inspect your garments and report any damages or defects to a member of our staff within 7 business days. You can also email info@Alterationspecialists.com with any issues.
We strive to provide the finest alteration and tailoring services available. We cannot be responsible for damages that are caused by personal wear and/or wear and tear that is caused from use or overuse. To be clear, our warranty does not cover damage caused by a personal accident, improper care (i.e., excessive dry cleaning or mishandling by your dry cleaner), negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
Please keep in mind that certain fabrics can be very delicate; garments need to be treated with the finest care. If you want some recommendations on best practices to enhance the longevity of your garments, please reach out to us. Dry-cleaning your garments regularly is not recommended. Most dry cleaners use harmful chemicals and agents that destroy or breakdown the fabric, thereby diminishing performance and durability.
Any holes that result from normal wear and tear will be deemed the responsibly of the client. We are committed to helping you find a solution to repair your garment but each instance will be handled on a case by case basis.
We understand that sometimes personal circumstances can interfere and delay the pick-up of your garments. We will keep all garments at our facility for a period of 1 year (from the date of your first fitting). After that point, we will donate your garments to a charity of our choice. By using our service, you agree that we are not liable for the loss of your clothing after the 1 year period.
Please reach out if you have any questions – we are always happy to help!
Sustainability
Alteration Specialists is committed to extending the life of your clothing. New clothing is one of the biggest contributors to polluting our environment. We strive to increase and maximize the reuse and recycling of textiles, to reduce the demand for new clothes and minimize the environmental impact. The more clothes that are recycled via altering and repairs, the better it is for our environment! Help us in our mission to reduce unnecessary pollution.
Your Rights and Obligations
Consistent with standard practices in the alterations industry, Alts trained master fitters will need to, at times, address sensitive areas of the customer in order to achieve accurate alteration results for a garment. This includes, but is not limited to: pinning and/or chalking the bust area of both men’s and women’s garments, pinning and/or chalking the seat and crotch area of a garment, and other areas the customer may feel is sensitive. By utilizing Alts for any fitting consultation or appointment regardless of whether a transaction takes place following the fitting, the customer explicitly grants fitters, tailors and/or seamstresses permission to address sensitive areas, as needed, to achieve optimal results. If the customer, for any reason, does not want a sensitive area to be addressed, then it is the customer’s sole responsibility to voice his/her concerns with the Alts staff prior to or at ANY time during the fitting. We are committed to promoting a completely safe and comfortable environment for clients and staff.
In the event that a customer chooses to forgo the marking, chalking and/or pinning of the garment in any area due to the customer’s preferences, the customer understands that i) the alteration quality may be compromised, ii) Alts cannot guarantee the result(s) of the alteration(s), AND iii) that Alts may need to follow up with a second round of alterations. If a second round of alterations is required in the above instance, Alts reserves the right to charge the customer for the additional alterations. The customer also has the right to ask Alts to work with a fitter of the same gender to perform and/or complete the fitting for the customer. The customer expressly agrees that Alts is not liable for any sexual harassment claims, negligence or any other damages against the company sought by the customer when the customer engages Alts for a fitting in any capacity, regardless of whether a transaction follows the fitting.
We offer consultations at no charge to our customers. In the event that a customer does not want to move forward with the alterations after the fitting, our tailors or brand ambassadors, will remove all pins and chalk marks, if applicable. Fittings done by an Alteration Specialists’ employee are solely the property and intellectual property of Alteration Specialists. Pins cannot be left in any garment under any circumstance unless the client is proceeding with alterations with the company.
Unpaid Balances
I understand if I have an unpaid balance to Alteration Specialists and do not make satisfactory payment arrangements, my account may be placed with an external collection agency. I will be responsible for reimbursement of the fee of any collection agency, which may be based on a percentage at a maximum of 35% of the debt, and all costs and expenses, including reasonable collection and attorney’s fees incurred during collection efforts.
In order for Alteration Specialists or their designated external collection agency to service my account, and where not prohibited by applicable law, I agree that Alteration Specialists and the designated external collection agency are authorized to (i) contact me by telephone at the telephone number(s) I am providing, including wireless telephone numbers, which could result in charges to me, (ii) contact me by sending text messages (message and data rates may apply) or emails, using any email address I provide and (iii) methods of contact may include using pre-recorded/artificial voice message and/or use of an automatic dialing device, as applicable. Furthermore, I consent the designated external collection agency to share personal contact and account related information with third party vendors to communicate account related information via telephone, text, e-mail, and mail notification.
Shipping/Courier
In the event that you use Alts to ship or courier a garment to any location, Alts will NOT be liable for any loss or damage, if the carrier loses or damages the package. If you would like Alts to insure the package, it is your sole responsibility to request that insurance and an additional fee will be applied.
PRODUCTS
Alts Product Return and Exchange Policy
At Alts (“Company” or “we”), we are committed to providing products of the highest quality and ensuring customer satisfaction. If a product does not meet your expectations, we’re here to help and you may return or exchange it within 30 days of the date of purchase (“purchase date”), subject to the conditions outlined below.
Product Exchanges
Item Exchanges for defective Products: In the unlikely event you receive a defective item, please contact customerservice@alterationspecialists.com with your order number and/or a copy of a valid receipt (“invoice”) within 30 days of the purchase date. We will arrange an exchange for the same item at no additional cost, and Alts will cover the shipping costs for any item deemed defective by the Company.
Product Returns
To be eligible for a return, items must be unused, in their original condition, and accompanied by the original packaging and a valid invoice. Returns must be initiated within 30 days of the purchase date.
To start a return, please email customerservice@alterationspecialists.com with your order number and/or a copy of a valid invoice within 30 days of the purchase date.. Please do not send returns directly to the manufacturer.
Shipping for Product Returns
Customer Responsibility: Return shipping costs are the sole responsibility of the customer, except in cases where the item is determined by the Company to be defective. Upon customer request, the Company can provide a return shipping label, with the associated cost deducted from the refund, or the customer may choose to ship the item directly to the following address at their own expense.
Alts Product Returns Department
Alts – HQ
89 5th Avenue – Suite 904
New York NY 10003
Tracking & Insurance: For returns of items valued over $50, we recommend using a trackable shipping service or purchasing shipping insurance. Alts is not responsible for items lost during return transit, whether or not a tracking number is provided.
Product Refunds
Upon receipt and inspection of your returned item, we will notify you via email regarding the status of your refund. If approved, a credit will be issued to your original payment method within 5-7 business days. Please be advised that shipping costs are non-refundable. Refunds may take 5-14 business days to reflect on your card statement or account balance, depending on your bank’s or credit card provider’s processing times.
Product Gift Returns
To initiate a return for a gift item, it must be unused, in its original condition, and include the original packaging. You may request a gift credit equal to the item’s value. This gift credit can be redeemed for Alt’s tailoring and alteration services or applied toward any other products offered by the Company. The gift credit will expire two years from the date it is issued and is non-transferable. Please contact our support team at customerservice@alterationspecialists.com for assistance with this process.
Copyrights/Trademarks
All content and materials available on Alterationspecialists.com, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Alterationspecialists.com, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by Alterationspecialists.com.
Termination of Use
You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.
Governing Law
This website is controlled by Alterationspecialists.com from our offices located in the state of NY, USA. It can be accessed by most countries around the world. As each country has laws that may differ from those of NY, by accessing our website, you agree that the statutes and laws of NY, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.
Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts located in USA, NY You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.
Guarantee
UNLESS OTHERWISE EXPRESSED, Alterationspecialists.com EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
Contact Information
If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:
Alterationspecialists.com
145 6th Ave, 5 AB
New York, NY 10013
